This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

The whole situation was dealt with brilliantly

Posted By KothKrow

"The whole situation was dealt with brilliantly"

About: North Devon District Hospital / Oral & Maxillofacial Surgery

(as the patient),

I was referred by my GP as I had a type of ulcer on my tongue that wouldn't heal and I was convinced it was cancer. I was given an appointment very quickly.

The consultant said he was 99% sure it wasn't cancer but they'd take a biopsy. It proved to be non-malignant but they asked to see me in a month to check that it had healed. It hadn't.

I was prescribed a strong mouthwash and checked regularly. It took about 6 months from start to finish to heal and during my last telephone consultation I was assured that if it flared up again to contact them again through my GP.

The whole situation was dealt with brilliantly and the consultant, the clinician who did the biopsy and all the nurses were extremely friendly and reassuring. Well done everyone and thank you.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Connie Harley, Divisional Support Manager - Surgery (Northern Services), Surgery (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 3 months ago
Connie Harley
Divisional Support Manager - Surgery (Northern Services), Surgery (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 19/01/2024 at 12:01
Published on Care Opinion at 12:18

Dear KothKrow,

Thank you so much for taking time to share your positive experience within our Oral & Maxillofacial service.

We are happy to hear you were made to feel at ease and comfortable during what was likely a anxious period.

I will pass on your feedback to the team that supported you.

I wish you well and should your symptoms return please do not hesitate to make contact again via the same routes.

Kind Regards,

Connie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Jennifer Smallridge, Senior Dental Nurse Maxillofacial & Orthodontics (Northern Services), Maxillofacial & Orthodontics (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 3 months ago
Jennifer Smallridge
Senior Dental Nurse Maxillofacial & Orthodontics (Northern Services), Maxillofacial & Orthodontics (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 19/01/2024 at 14:05
Published on Care Opinion at 14:05

picture of Jennifer Smallridge

Dear KothKrow

Thank you for taking the time to give such positive feedback after your visits with us. I am glad we have been able to help you through what must have been a very anxious time. After the extended period of recovery, I hope all continues to heal well. We would always be pleased to see you again should the need arise.

I will share your kind comments with the whole team.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k