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Incredible care from start to finish

Posted By GerMcL71

"Incredible care from start to finish"

About: Royal Alexandra Hospital / Accident & Emergency Royal Alexandra Hospital / General Surgery (wards 19, 20, 24, 26 &29) Royal Alexandra Hospital / Radiology

(as a service user),

Arriving at work in the Royal Alexandra Hospital took a slight reversal of roles whereby finding myself on the receiving end of our fantastic NHS.

Promptly attended to by the Emergency Department team and passed over to team Surgery in the Surgical Assessment Unit. CT scan and then onto theatre later that afternoon, finishing my journey in Ward 20.

Home now and reflecting upon what an incredibly joined up piece of work I experienced. Treated with respect and compassion throughout my short stay, I felt reassured knowing I was in the best hands.  Too many to mention and I hope my gratitude was extended personally at the time to all involved. 

You are an amazing team. 

Truly thankful and proud.

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Responses

Response from Yvonne McDowall, Clinical Service Manager, Emergency Care and Medicine - Royal Alexandra Hospital, NHS Greater Glasgow and Clyde 5 months ago
Yvonne McDowall
Clinical Service Manager, Emergency Care and Medicine - Royal Alexandra Hospital,
NHS Greater Glasgow and Clyde

Submitted on 01/12/2023 at 15:04
Published on Care Opinion at 15:04

We are delighted that you are on the road to recovery after being on the other side of the patient journey and receiving such great care - the kind that you strive to deliver to your patients.

Rest up and we’ll see you back when you are fully recovered!

Yvonne

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