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Excellent care of my Dad & Mum

Posted By kmc_19

"Excellent care of my Dad & Mum"

About: Royal Bournemouth Hospital / Accident and emergency South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a relative),

Earlier this month my dad had a stroke in Bournemouth Lower Gardens. He was on holiday from Scotland with my mum. The ambulance arrived very quickly and the two members of the ambulance crew were exceptional. My mum was obviously shocked & upset at the time of all this but the ambulance crew not only cared for my dad, making sure he arrived at hospital quickly allowing him to be thrombolysed but cared for my mum too.

They made sure she was okay in the emergency department while my dad was being assessed and attending for his CT scan, evening getting her something to eat and a coffee. Unfortunately my mum can’t remember their names. This is above & beyond their duty of care and made such a difference to both my dad & mum. My dad, mum and all the family would like to thank this fantastic crew for their excellent care. People like this is what makes the NHS!

Thankfully after 10 days in the Royal Bournemouth hospital my dad was repatriated to Scotland and subsequently discharged home to us 4 days later & is recovering well. This is all thanks to the staff within the Stroke Unit & ward 9 at the Royal Bournemouth Hospital. Their stroke unit is amazing & the staff, especially the consultants & therapists are caring and clearly passionate about stroke care and rehab. 

Thank you. 

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Responses

Response from Sami Burkitt, Patient Engagement Events and Project Facilitator, Patient Engagement, South Western Ambulance Service NHS Foundation Trust 6 months ago
Sami Burkitt
Patient Engagement Events and Project Facilitator, Patient Engagement,
South Western Ambulance Service NHS Foundation Trust

Submitted on 25/10/2023 at 11:01
Published on Care Opinion at 11:01

Good morning kmc_19

Thank you so much for providing us with feedback on the service your dad received, it is much appreciated! We are so glad to hear that he was well looked after by the ambulance crew, though I am sorry that he had to experience this at all.

For confidentiality, your patient information is redacted on this platform and so we cannot find the details of your incident, we would love to pass your message onto the Ambulance crew who attended you and so, if you would be willing to share some additional information, please could you email compliments@swast.nhs.uk with your name, date the ambulance arrived, address and thank you message, we will then ensure this is passed onto to the relevant crew.

Thank you again for taking the time to feedback and we hope your dad is recovering well.

Kindest regards,

Sami
Patient Engagement Team
SWAST

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