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The care and attention received from the staff was excellent

Posted By Patient78

"The care and attention received from the staff was excellent"

About: University Hospital Hairmyres / Day Surgery

(as the patient),

Had a biopsy on my left eye. The care and attention received from the staff was excellent. Couldn’t have done more especially from nurse Karen who went above and beyond. 

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 9 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 10/07/2023 at 17:18
Published on Care Opinion at 17:18

picture of Jennifer Montgomery

Dear Patient78,

Thank you for sharing your recent experience in University Hospital Hairmyres, Day Surgery.

It can be a worrying time attending hospital for a procedure and I am so pleased that the care and attention from our staff was excellent. I am particularly happy to hear that Karen went above and beyond for you. Your feedback will give the team a much needed boost and I will be sure to feed this back to them.

I hope you are recovering well.

Kind Regards,

Jenni

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