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The care and attention received from the staff was excellent

Posted By Patient78

"The care and attention received from the staff was excellent"

About: University Hospital Hairmyres / Day Surgery

(as the patient),

Had a biopsy on my left eye. The care and attention received from the staff was excellent. Couldn’t have done more especially from nurse Karen who went above and beyond. 

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 10 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 10/07/2023 at 17:18
Published on Care Opinion at 17:18

picture of Jennifer Montgomery

Dear Patient78,

Thank you for sharing your recent experience in University Hospital Hairmyres, Day Surgery.

It can be a worrying time attending hospital for a procedure and I am so pleased that the care and attention from our staff was excellent. I am particularly happy to hear that Karen went above and beyond for you. Your feedback will give the team a much needed boost and I will be sure to feed this back to them.

I hope you are recovering well.

Kind Regards,

Jenni

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