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Reassured throughout the whole procedure

Posted By Gemini64

"Reassured throughout the whole procedure"

About: Queen Margaret Hospital / General Surgery

(as the patient),

I had gallbladder surgery. All the staff were amazing. From the moment I arrived until the time I left.

The surgeons and nurses kept me informed at all times.

Particularly thanks to Ruth the anaesthetist who I cannot thank enough. I was so nervous as I hadn't had an anaesthetic/operation before and Ruth reassured me throughout the whole procedure.

Ruth made the whole experience so much easier. Ruth is a credit to her profession.

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Responses

Response from Heather Kirkbride, Senior Administrator to the Equality and Human Rights Team, Patient Relations Department, NHS Fife 9 months ago
Heather Kirkbride
Senior Administrator to the Equality and Human Rights Team, Patient Relations Department,
NHS Fife

administration support

Submitted on 05/07/2023 at 16:39
Published on Care Opinion at 16:39

Thank you so much for sharing your positive experience of coming to theatre and identifying how caring and compassionate our staff are I will ensure that Ruth is made aware of your kind words.

Kirsty Russell

Team Lead

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Response from Karen Peacock, Clinical Nurse Manager, Planned Care Directorate, NHS Fife 9 months ago
Karen Peacock
Clinical Nurse Manager, Planned Care Directorate,
NHS Fife

Submitted on 19/07/2023 at 15:01
Published on Care Opinion at 15:01

picture of Karen Peacock

Hi Gemini64

Thank you for taking the time to feedback on your recent hospital experience. I am pleased to hear all the staff you met made you feel at ease and helped contribute to your positive stay. I will share your feedback with both the medical and nursing staff.

I hope you are recovering well.

Best wishes

Karen Peacock

Clinical Nurse Manager for Surgery

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