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Reassured throughout the whole procedure

Posted By Gemini64

"Reassured throughout the whole procedure"

About: Queen Margaret Hospital / General Surgery

(as the patient),

I had gallbladder surgery. All the staff were amazing. From the moment I arrived until the time I left.

The surgeons and nurses kept me informed at all times.

Particularly thanks to Ruth the anaesthetist who I cannot thank enough. I was so nervous as I hadn't had an anaesthetic/operation before and Ruth reassured me throughout the whole procedure.

Ruth made the whole experience so much easier. Ruth is a credit to her profession.

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Responses

Response from Heather Kirkbride, Senior Administrator to the Equality and Human Rights Team, Patient Relations Department, NHS Fife 10 months ago
Heather Kirkbride
Senior Administrator to the Equality and Human Rights Team, Patient Relations Department,
NHS Fife

administration support

Submitted on 05/07/2023 at 16:39
Published on Care Opinion at 16:39

Thank you so much for sharing your positive experience of coming to theatre and identifying how caring and compassionate our staff are I will ensure that Ruth is made aware of your kind words.

Kirsty Russell

Team Lead

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Response from Karen Peacock, Clinical Nurse Manager, Planned Care Directorate, NHS Fife 9 months ago
Karen Peacock
Clinical Nurse Manager, Planned Care Directorate,
NHS Fife

Submitted on 19/07/2023 at 15:01
Published on Care Opinion at 15:01

picture of Karen Peacock

Hi Gemini64

Thank you for taking the time to feedback on your recent hospital experience. I am pleased to hear all the staff you met made you feel at ease and helped contribute to your positive stay. I will share your feedback with both the medical and nursing staff.

I hope you are recovering well.

Best wishes

Karen Peacock

Clinical Nurse Manager for Surgery

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