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Efficient, effective, and very professional

Posted By David117

"Efficient, effective, and very professional"

About: Glasgow Royal Infirmary / Accident & Emergency Glasgow Royal Infirmary / Cardiology (Wards 19, 24, 43a, 43b & 44a) Glasgow Royal Infirmary / Coronary Care Unit (CCU) (ward 44) Scottish Ambulance Service / Emergency Ambulance

(as the patient),

Good afternoon

I would like to submit a short note, following my admission to the Glasgow Royal Hospital, until late the following afternoon

What I could call the foundation attributes of a really good hospital, were evident in terms of what I observed, but also how I was treated myself: efficient, effective, and very professional

However, I would like to focus on a key leverage attribute, which surely distinguished this hospital from providing simply a good or even a very good public service. To my mind, and it was evident at all times, was the level of sheer care and genuine kindness shown by staff throughout the whole hospital, porters, ward assistants, nurses and doctors, and also the ambulance drivers ( David and Paul ), who took me there. My observations were made from time spent in a waiting area, and then in the cardiac care unit.

The level of compassion shown by everyone to patients who were obviously in a vulnerable and insecure position, was just outstanding, and such a culture does not come about by chance.

Very well done everyone

I could give any number of examples, but I think the headline comments above, say it all.

I would be grateful if you could find a means of communicating this sincere recognition, at least to the staff in the coronary care unit.

With gratitude

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 10 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 14/06/2023 at 13:03
Published on Care Opinion at 13:03

picture of Kevin Torbet

Dear David117

Thank you for taking the time to leave us your feedback on Care Opinion.

I was delighted to read your lovely comments about the care and treatment you received from our staff within the A&E, Cardiology and Coronary Care Department's of the Glasgow Royal Infirmary.

It was very heart warming to hear how the staff treated you with dignity and respect throughout your stay and made you feel welcomed from the minute you walked through the door.

I will be sure to pass on your thanks to all the staff who I'm sure will be as touched as I was to read your kind words.

I hope your feeling a lot better and recovering well back at home.

Kind regards

Kevin

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Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service 10 months ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 19/06/2023 at 06:39
Published on Care Opinion at 06:39

Fear David117

Thank you for sharing your story. It is lovely to read that you are happy with the care you received from NHS Scotland.

If you would like me to pass on your thanks to the ambulance crew may I ask that you contact our Patient Experience Team at sas.feedback@nhs.scot with your name, Care Opinion name and the address and date we attended.

I do hope you are feeling better.

Kindest regards

David

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Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service 10 months ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 19/06/2023 at 09:40
Published on Care Opinion at 09:40

Dear David117

Thank you for contacting me with more detail.

I have arranged for David and Paul to be passed on your thanks.

In addition they will receive letters of commendation from the Head of Service.

Once again, many thanks

David

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