Good afternoon
I would like to submit a short note, following my admission to the Glasgow Royal Hospital, until late the following afternoon
What I could call the foundation attributes of a really good hospital, were evident in terms of what I observed, but also how I was treated myself: efficient, effective, and very professional
However, I would like to focus on a key leverage attribute, which surely distinguished this hospital from providing simply a good or even a very good public service. To my mind, and it was evident at all times, was the level of sheer care and genuine kindness shown by staff throughout the whole hospital, porters, ward assistants, nurses and doctors, and also the ambulance drivers ( David and Paul ), who took me there. My observations were made from time spent in a waiting area, and then in the cardiac care unit.
The level of compassion shown by everyone to patients who were obviously in a vulnerable and insecure position, was just outstanding, and such a culture does not come about by chance.
Very well done everyone
I could give any number of examples, but I think the headline comments above, say it all.
I would be grateful if you could find a means of communicating this sincere recognition, at least to the staff in the coronary care unit.
With gratitude
"Efficient, effective, and very professional"
About: Glasgow Royal Infirmary / Accident & Emergency Glasgow Royal Infirmary Accident & Emergency G4 0SF Glasgow Royal Infirmary / Cardiology (Wards 19, 24, 43a, 43b & 44a) Glasgow Royal Infirmary Cardiology (Wards 19, 24, 43a, 43b & 44a) G4 0SF Glasgow Royal Infirmary / Coronary Care Unit (CCU) (ward 44) Glasgow Royal Infirmary Coronary Care Unit (CCU) (ward 44) Glasgow G4 0SF Scottish Ambulance Service / Emergency Ambulance Scottish Ambulance Service Emergency Ambulance EH12 9EB
Posted by David117 (as ),
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