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Care Opinion

Professional and friendly service

Posted By plustt79

"Professional and friendly service"

About: Borders General Hospital / Accident & Emergency Borders General Hospital / Paediatrics (Ward 15) Borders General Hospital / Trauma & orthopaedics (Ward 9) Scottish Ambulance Service / Emergency Ambulance

(as a parent/guardian),

My son broke his arm while biking and arrived by ambulance at A&E. He was treated promptly in A&E and then admitted to ward 15, awaiting an operation the following day.

Firstly, the service from both the ambulance and A&E staff was great, the ambulance arrived in 15 mins and provided professional and friendly service, as did the A&E staff, with quick and caring progression for my son. We were seen by a consultant promptly and received initial treatment within 2 hours of arriving.

We were then admitted to ward 15, where we have received wonderfully supporting care throughout the 3 days my son was here. The staff, every one of them, have gone out of way to help and always been kind and professional. 

The orthopedic dept have also been great, the consultants who did the operation took time to explain everything and answered all questions. 

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Responses

Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service 11 months ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 26/05/2023 at 12:07
Published on Care Opinion at 12:07

Dear plustt79

Thank you for sharing your story. It must have been a very worrying time for you and a very painful experience for your son. I do hope he is recovering well.

If you would like me to pass on your thanks to the ambulance crew that attended may I ask that you contact our Patient Experience Team at sas.feedback@nhs.scot with your name, Care Opinion name, your son's name and the address and date we attended.

Kindest regards

David

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Response from Lesley Anderson, Senior Charge Nurse, Emergency Department, NHS Borders 11 months ago
Lesley Anderson
Senior Charge Nurse, Emergency Department,
NHS Borders

Submitted on 05/06/2023 at 11:22
Published on Care Opinion at 11:22

Hi, thanks so much for using Care Opinion and thanks for such wonderful feedback. It sounds like your son has had a really nasty injury so I'm delighted to hear that your family has had such a positive experience during such a difficult time. I will pass on your kind words to the staff. I do hope your son is well on the way to making a good recovery and once again, thanks for such lovely feedback, it really does give staff a great boost.

Best wishes

Lesley Anderson, Senior Charge Nurse, Emergency Dept, BGH.

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