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Care Opinion

An amazing team

Posted By handsetmf78

"An amazing team"

About: Borders General Hospital / Paediatrics (Ward 15)

(as a parent/guardian),

My son had been complaining of stomach pains for a week.  Our GP sent us to the children’s ward at Borders general hospital.  I cannot fault the professionalism and care that he received once on that ward. He was made totally at ease especially when getting bloods taken.  The night staff were amazing not only making sure he was ok but also I was ok. Fed and watered with being diabetic.   Even gave me a bed for the night.  

The morning staff that took over were just as amazing. Noticed I was awake brought me tea and toast.  These nurses auxiliaries are worth their weight in gold and totally deserve the pay rise they ask for.  Amazing team.  Nhs Scotland should be proud of them.   

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Responses

Response from Danielle Matthewson, Senior Charge Nurse, Paediatrics, NHS Borders 15 months ago
Danielle Matthewson
Senior Charge Nurse, Paediatrics,
NHS Borders

Submitted on 26/01/2023 at 14:27
Published on Care Opinion at 16:44

Thank you so much for taking the time to send us your feedback, it is so beneficial for us to hear what we are doing well and also what we can do to improve the care we provide.

when looking after children in ward 15, we recognise that this care is a team approach involving ward staff and parents or carers. It is therefore important to us to look after the wellbeing of the child but also the family members staying with a child in hospital, whether that be making sure they have had a rest or had some hot buttery toast to fuel them for the day ahead.

I hope your son is now feeling much better and I thank you again for you feedback I will make sure I pass it on to all our team.

Best Wishes

Danielle Matthewson

Senior Charge Nurse

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