We believe that patients' feedback - good or bad - is essential to improving UK health and care services.

"Your work is invaluable to patients like him who benefit greatly from your skill, commitment and compassion to give them a better way of life and a voice to say thank you."

"We can't thank them enough, they're beyond the words."

"I have been treated with kindness, compassion and care. From the receptionists to the nurses, surgeons, physios, radiographers - everyone."

"There were times I felt there was no hope but the staff were there encouraging me"

"she and the other staff made me feel so well looked after and I'm very grateful."

"Asked on a first visit, I rated myself a 3 out of 10. Now it's t7 out of 10 and I feel confident I can go further."

"The level of empathy, understanding, and attentiveness shown to me was overwhelming in the best possible way."