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Ayr Ambulance Service

Posted By redss77

"Ayr Ambulance Service"

About: Scottish Ambulance Service / Emergency Ambulance

(as a relative),

Following a fall at home an ambulance was required to assess my elderly grandparent.  The ambulance and team arrived around 1 hour after the call and the care received from the team Carrie and Simon was excellent.  They worked efficiently, communicated exactly what was required and talked myself and my grandmother through each step of their process.  They both considered my grandmothers needs, and respectfully gathered the information needed to make informed decisions.  Communication and care was dementia friendly and they clearly considered how the experience could be made easier for her throughout.  Thank you both for a good experience, under the pressure of what I’m sure was a busy shift for you both.

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Responses

Response from Marie Kennedy, Patient Experience Manager, Corporate Affairs, Scottish Ambulance Service 2 days ago
Marie Kennedy
Patient Experience Manager, Corporate Affairs,
Scottish Ambulance Service

Submitted on 21/11/2025 at 16:53
Published on Care Opinion at 16:53

picture of Marie Kennedy

Dear redss77,

Thank you for taking the time to share your experience following your grandmother’s fall. I was delighted to read about how well Carrie and Simon cared for you both. I’m glad you found their communication to be so effective and that they considered your grandmother’s needs throughout. It’s especially encouraging to hear their approach felt dementia friendly and made the experience easier.

We’d love to pass on your thanks directly to Carrie and Simon. If you can email sas.feedback@nhs.scot with the date, time and address of the call out and your Care Opinion username, we’ll match your story to the crew and share your appreciation with them.

Thank you again for recognising their professionalism and kindness.

Warm wishes,
Marie

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