"Not happy with recent Cystoscopy visit"

About: Chorley & South Ribble Hospital

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Last Thursday my husband went in for a cystoscopy which he has had before. On this occasion he found that the system had changed. He usually goes in and gets undressed and puts a gown on. This time he did not get undressed. He offered to undress but was told he did not have to. He was asked to put a gown over his clothes, which he did not think was hygienic. They took him to have the cystoscopy done. This time he was taken to a ward to have it done rather than a theatre as he is used to.

He was not happy especially about the gown being put on over the clothes. He does feel this visit was as successful as previous visits. He has had cystoscopy visits to this hospital over the last 8 years and was not happy with this visit.

On Friday he had bleeding and was in pain and went to the GP on Monday and was advised he had an infection and is on antibiotics.

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Response from Chorley & South Ribble Hospital

Thank you for providing feedback about the care and treatment we provide. We continuously improve and modernise the way we work, however any changes to procedures should be clearly explained to patients so people know what to expect. Your comments have been noted and will be reviewed to identify opportunities for improvement and any actions that may be necessary. If you would like to provide further details, or would like a personal response, please email customer.care@lthtr.nhs.uk, or you can speak with our PALS team on 01772 522972.

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