"calling 111 on behalf of my mother"

About: Harmoni / NHS 111 Wandsworth PCT

(as a relative),

I had to call the 111 service on behalf of my elderly mother a few times over the new year. I found both the service and the people excellent. The 111 operators arranged a GP appointment for my mum and the GP came in early new year’s day. We also saw the same GP again a few days later which was really helpful as he already knew a bit about my mum. The GP was very friendly and professional at a time that was very frightful to me.

The reason I initially called 111 was reluctant to call 999 for my mother. It was a Saturday night and she is in her 80s with dementia. Therefore, the last place I wanted to be was sat in A&E.

I found the whole service a life line and I wanted to pass on how fantastic and efficient I found it.

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Response from Amanda Mayo, NHS 111 Service Director, Harmoni

Thank you for taking the time to post your reply. Illness can be a very difficult time for patients and relatives and I am glad that this stressful period was made easier for you and your family by my team of experienced staff and that of the GP service.

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