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Care Opinion

my experience was disgusting and i fear being old...

Story from nhs.uk

"my experience was disgusting and i fear being old..."

About: William Harvey Hospital (Ashford)

What I liked

To be honest there wasn't much to like except the odd nurse who actually took her job seriously

What could be improved

Cleanliness, respect, nurses attitude to patients and family and comunication

Anything else?

My grandad was rushed into hospital delirious and very poorly to the cdu ward we got told 1 week before christmas that his cancer had spread to his brain, kidney and lungs and he only had a few days left we all said our goodbyes only to find a few days later that his cancer hadn't spread and he wasn't going to die in the next few day the doctor had made a guess without any scans or investigation and was completely wrong turned out my grandad had phnumonia! He was then put on the Cambridge m2 ward we expressed concern that he'd had another stroke coz he was showing signs but the nurses dismissed it only to say a few days later that yes it was a stroke. He suffers dementia and was supposed to be constantly monitored but had a bad fall and he gashed his head. When we questioned what had happened no one knew because it hadn't been documented my grandad ended up with two bleeds on his brain because of this. The ward was extremelly dirty with blood, urine and dirty tissues all over floor for days. Grandad was then moved to the Richard Stevens stroke ward where he was shouted at if he tried to move the nurses were heard slagging my family off and wen we expressed consern at the amount of blood in his urine there was no investigation done.

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust 11 years ago
Julie Pearce
Chief Nurse + Director of Quality + Operations,
East Kent Hospitals University NHS Foundation Trust

I am responsible for quality improvement which includes patient safety and patient experience

Submitted on 02/01/2013 at 22:28
Published on Care Opinion on 03/01/2013 at 08:32

Thank you for providing feedback about your experience, and I am sorry to read the nature of your experience and would like to understand in more detail so that we can learn from your feedback.

If you would like your family to have an opportunity to discuss your grandfather's care, please do make contact with me by email on Julie.pearce1@nhs.net. I would be happy to facilitate a meeting with staff involved.

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Response from Stroke Association, Stroke Helpline, Stroke Association 11 years ago
Stroke Association
Stroke Helpline,
Stroke Association

Submitted on 04/01/2013 at 12:48
Published on Care Opinion at 15:10

04/01/2013

Our Ref: 154327

I was sorry to hear of your granddad’s strokes and your experiences at William Harvey Hospital. At the Stroke Association, we are always disappointed and frustrated to hear that someone has received inadequate care. It is concerning that nurses dismissed your granddad’s symptoms. Any signs of stroke should be treated as a medical emergency and should lead to specialist assessment and treatment as soon as possible. The issues with cleanliness, safety, misdiagnosis and the attitudes of staff you have described sound extremely difficult at what must have been a stressful time.

If you feel you would like to raise your concerns through the hospital’s complaints procedure, you may find our resource sheet ‘Complaining about a health service’ useful. You can download this from the following page:

http://www.stroke.org.uk/resourcesheet/complaining-about-health-service

Please note you can download our full range of leaflets, factsheets and resource sheets free of charge from our website www.stroke.org.uk.

I hope this is helpful. If you would like any information about stroke, details of support services or someone to talk to, please do not hesitate to contact us. Our Stroke Helpline is open Monday to Friday from 9am to 5pm on 0303 30 33 100.

Yours faithfully

Douglas Youngson

Stroke Information Service

info@stroke.org.uk

Stroke Association staff are not medically trained and the information provided does not replace information given to you by your own healthcare provider.

We would like to hold your details so that we can send you information about the work of Stroke Association. If you would like us to keep in touch please email subscribe@stroke.org.uk with your contact details.

If you would like to make a donation to Stroke Association, you can do so on our website at http://www.stroke.org.uk/donate/make_a_donation.html

All donations are gratefully received. Please do not forget to "Gift Aid" your donation if you are a UK tax payer.

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Response from William Harvey Hospital (Ashford) 11 years ago
William Harvey Hospital (Ashford)

Submitted on 14/01/2013 at 12:56
Published on nhs.uk on 18/01/2013 at 22:21

Thank you for your feedback and we are so sorry to hear of the problems experienced by your grandad and you as a family, at what must have been a difficult time. If you would like to discuss the problems that you exprienced then please contact the Patient Experience Team our contact details are on our website or you can email ekh-tr.patientexperienceteam@nhs.net

Your comments will be logged onto our database and reported back to the Managers and Matrons of the wards concerned so that they are aware of the issues that you have raised.

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