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Appreciating NHS Ayrshire and Arran staff

Posted By Cooper02

"Appreciating NHS Ayrshire and Arran staff"

About: University Hospital Ayr / Accident & Emergency University Hospital Ayr / Combined Assessment Unit (CAU) University Hospital Ayr / General Medicine

(as a relative),

My father was admitted to Ayr Hospital while having a heart attack and following a short stay he passed away with my mother, sister and myself by his side.

Too often we hear negative comments about NHS Ayrshire & Arran staff and very rarely have positive feed back.

From the minute my father was admitted he and my family were treated with the utmost respect and provided with excellent care from all the staff. Empathy, kindness and support  was always provided along with a cuddle when required.

By allowing us to stay within my fathers room we were given the opportunity to have precious time with my father without feeling we were in the way of his end of life care.

I would like to thank all the staff involved in my fathers care, they include the paramedics, nursing staff and consultant from the Emergency Department, nursing staff and consultant from CCU and Station 6.

     

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Responses

Response from John Swiatczak-Steele, Assistant Director, University Hospital Ayr, NHS Ayrshire and Arran 4 years ago
John Swiatczak-Steele
Assistant Director, University Hospital Ayr,
NHS Ayrshire and Arran

Submitted on 24/09/2019 at 17:22
Published on Care Opinion at 17:22

Dear Cooper02

Firstly, please accept my sincere condolences on the loss of your father.

I am so grateful that you took time to post on Care Opinion of yours and your family's experience, especially at such a difficult time.

End of life care is so important for everyone concerned as these often form part of lasting memories for loved ones.

I am very proud of the teams at UHA and the quality of care they provide to both patients and their relatives, despite the daily challenges they face. I am even prouder when this is recognised by people like yourself who talk the time to let us know that we "got it right".

I will ensure that your feedback is shared with all the teams involved as I know how appreciative they will be.

I hope the journey you and your family have ahead of you is one of positive thoughts and memories of the times you all had with your father.

Kind regards

John

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