"The staff look after us"

About: Rampton Hospital / Mental Health Service

(as the patient),

On Burne ward feeling safe, we depend on the Staff for everything and have no independence. We do feel cared for and I have my care plan. The staff look after us in all ways. Staff also stop escalations with some who don’t get on on Burne. Staff could play more games with Patients but I am happy. Sometimes communications is hard for Patients. The Ward team is effective and help each other, Patients also try to help each other. to be effective sometimes the NA’s can cause problems and we do have up’s and downs. On the caring side I have learnt a lot here in education. Good eye contact is important with Patients and Staff. The Staff on this ward do seem more involved. To improve things to be effective communication is vital to help improve. Issues could be sorted locally on the ward instead of escalating, I say keep talking together this makes it better and build respect. The Staff also talk to me about the side effects of medication which is helpful and caring. It is all about medication here but this is not an issue here as my RC is good at this. Some Patients feel different in many ways but we are not all the same are we. to be more responsive you could relax the ward rules as much as possible. I think Staff should review the ward rules but we understand they are there to keep up safety. The complaints process could be better and we do need more Staff on the shop floor. New Tec at the hospital is needed. The community, I do know I can speak up but its how Staff talk back to Patients can be a problem from time to time. It can feel bad here when I see things going on with Staff. On the Positive within our community the recovery collage is good. When we are listened to it helps when we believe we are at some point going to move on.

Responses

Response from Peter Wright, Executive Director, Forensic Services, Nottinghamshire Healthcare NHS Foundation Trust

Thank you for this posting. So many good points. I especially agree with, "Keep talking together this makes it better and builds respect." As you say, not everyone is the same and there will always be ups and downs. But Burne is a great ward to be on and very many people have made strong prgress there. I do hope you will be able to do so too.


With best wishes.

Peter
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Response from Adele Fox, Head of Clinical Operations, Rampton Hospital, Nottinghamshire Healthcare NHS Foundation Trust

Thank you so much for taking part in this piece of work for us to understand your experience on the ward and how we can improve the care and Sevice you receive as well as improving your experience in the hospital.

This is such a positive read and I’m so pleased you feel safe, cared for and involved. I will feed this back to the ward staff and your RC.

You are totally right communication is the key and we all need to get better at it and this prevents so much unnecessary tension and upset. I wonder if you attend the patient council or are involved in or received the feedback for this?

I’m interested to understand more about the complaints and how you think we could improve this. we have made changes to ensure complaints are not investigated by anyone who is in your service to attempt to make this more objective however if you have any further ideas please write to me.

Technology is defiantly needed in the hospital however we do struggle with this due ot the security restrictions but we are improving and planet of work is ongoing such as an IPAD to order from TOGs. We have a full feedback session at the patients council regarding updates so take a look at the minutes.


thank you

Adele Fox
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