"The staff look after us"

On Burne ward feeling safe, we depend on the Staff for everything and have no independence. We do feel cared for and I have my care plan. The staff look after us in all ways. Staff also stop escalations with some who don’t get on on Burne. Staff could play more games with Patients but I am happy. Sometimes communications is hard for Patients. The Ward team is effective and help each other, Patients also try to help each other. to be effective sometimes the NA’s can cause problems and we do have up’s and downs. On the caring side I have learnt a lot here in education. Good eye contact is important with Patients and Staff. The Staff on this ward do seem more involved. To improve things to be effective communication is vital to help improve. Issues could be sorted locally on the ward instead of escalating, I say keep talking together this makes it better and build respect. The Staff also talk to me about the side effects of medication which is helpful and caring. It is all about medication here but this is not an issue here as my RC is good at this. Some Patients feel different in many ways but we are not all the same are we. to be more responsive you could relax the ward rules as much as possible. I think Staff should review the ward rules but we understand they are there to keep up safety. The complaints process could be better and we do need more Staff on the shop floor. New Tec at the hospital is needed. The community, I do know I can speak up but its how Staff talk back to Patients can be a problem from time to time. It can feel bad here when I see things going on with Staff. On the Positive within our community the recovery collage is good. When we are listened to it helps when we believe we are at some point going to move on.