"Scan results"

About: Rotherham District General Hospital / Cardiology

I had a perfusion scan on the 19th of June 2019 and the 25 th of June. I was told that the results would come to me and my GP by letter in about 2 weeks time. I have not received any results after 50 days of worrying and 4 answer machine messages to the consultants secretary, who finally rang me back asking. ‘What do you want ?’ Dreadful attitude from this person. I was told that they were ‘catching up ‘ and to ask my GP for results as she couldn’t tell me over the phone. Fair enough but what about the letter I said. No we don’t do that it goes to your GP. Diabolical service. No concern for the patients.

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Story from nhs.uk

Responses

Response from Samantha Robinson, Head of Patient Experience, The Rotherham NHS Foundation Trust

Dear Anonymous

My name is Samantha, Head of Patient Experience at the Hospital. I was sorry to read of your experience. It is always our intention to provide the best service possible and as such disappointing when the services falls below the expectations of our patients. Should you wish to discuss this matter further in order that we may help you please contact the Patient Experience team on 01709 424461, alternatively you can email the team at the following address your.experience@nhs.net.

Kind regards

Samantha Robinson

Head of Patient Experience

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