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"Care of a very elderly gentleman July 2019"

About: Stepping Hill Hospital / Urology

The recent care of my 93 year old Father on SAU was excellent. Firstly the professionalism and expertise surrounding his care enabled us, as four siblings, to feel confident he was in safe hands and allayed any fears we had previously encountered elsewhere, when my Mother died in 2006. The compassion, consideration and respect afforded to a sometimes difficult patient with Alzheimer’s was unremitting and genuine. As a next of kin with many questions, I was dealt with respectfully, amenably and patiently, by all staff. In a busy hospital, I appreciate that Doctors do not always have the time to speak individually to patient’s relatives, but I am wholly indebted to those in the Urology team who provided the opportunity for us to discuss my Father’s situation and were solicitous of his welfare. The nurses and ancillary staff were attentive and considerate in every way and couldn’t have been kinder. We are extremely grateful to you all.

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Responses

Response from Kathryn Glass, Stockport NHS Foundation Trust 4 years ago
Kathryn Glass
Stockport NHS Foundation Trust
Submitted on 25/07/2019 at 10:04
Published on Care Opinion at 10:04


picture of Kathryn Glass

Thank you for taking the time to share your Father's recent experience with us. Please see the feedback from the Surgical Business Group team who provided your Father's care throughout his stay:

"Thank you for your positive feedback in relation to your father’s care when he was admitted to SAU. Your kind words are very much appreciated and have been relayed to the staff."

Best wishes

Kathryn Glass

Quality support /Patient Experience Practitioner

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