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In safe hands

Posted By Post-op thanks

"In safe hands"

About: Central Middlesex Hospital / Trauma and orthopaedics

(as a service user),

From the surgeon to the anaesthetist and dedicated nurse, the treatment I received during my hip arthroscopy at Central Middlesex Hospital was exceptional. Everyone was respectful, friendly and polite - but also extremely good-humoured and clearly all got on as a team, which made a big difference. They were reassuring though made sure I was fully prepared for the operation and recovery. 

Separately, the admin side of things had been abysmal (and definitely needs to be addressed) in terms of referrals going missing, appointments letters not being sent - or sending me to the wrong hospital (!) - but when I finally got to see Mr Abdul-Jabar and his team I knew I was in safe hands. 

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Responses

Response from Sue Fenwick Elliott, Head of Patient Experience, London North West University Healthcare NHS Trust 4 years ago
We are preparing to make a change
Sue Fenwick Elliott
Head of Patient Experience,
London North West University Healthcare NHS Trust

Submitted on 04/07/2019 at 15:15
Published on Care Opinion at 16:20

Thank you for this feedback. It really helps us to hear about what went well and what needs to be improved.

I will let Mr Abdul-Jabar and his team know how pleased you are. They will be delighted.

I am sorry that you had such a difficult time with the admin side. If you would like us to follow this up on your behalf, please contact the PALS team on 020 8967 5653 or LNWH-tr.PALS@nhs.net. We are currently doing some work to improve our appointment letters and communications so I hope this will improve soon. Please let us know if you would like to be involved in helping us with this.

I hope you are recovering well and thanks again for taking the time to leave such clear feedback.

Best wishes

Sue

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