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Care Opinion

Exellence in Action

Story from nhs.uk

"Exellence in Action"

About: Northumbria Specialist Emergency Care Hospital / Emergency Department

I was admitted after having a heart attack and within 30 minutes of arriving, by the paramedic's ambulance, was in a bed and wired in to the monitoring equipment. The room was clean and pleasant and I was made as comfortable as possible. All of the staff were very helpful, kind and considerate and the consultants took pains to explain everything to me as an aware intelligent human being not a 'daft old-age pensioner'. I found this refreshing and very helpful in putting my mind at rest. This is the NHS working at its best. I was especially concerned about my wife not being able to get from Berwick on Tweed so one of the consultants arranged transport from Berwick to Cramlington and phoned her for me. It is the small things like this that make a very good hospital service - and helped me to feel calm. I can't thank all the staff enough.

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Responses

Response from Annie Laverty, Chief Experience Officer, Patient Experience, Northumbria Healthcare NHS FT 4 years ago
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Annie Laverty
Chief Experience Officer, Patient Experience,
Northumbria Healthcare NHS FT

Submitted on 19/05/2019 at 21:03
Published on Care Opinion on 20/05/2019 at 11:51

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Dear Mr Hatton,

I’m so sorry to hear about your heart attack. What a frightening experience for both you and your wife. It’s great to hear that you got all the urgent help you needed from kind and responsive staff at The Northumbria. Thank you so much for sharing your story with us. Our teams will be very proud to know that you view their care as the NHS working at its very best - above all, they’ll be delighted to know exactly what this meant for you.

It was lovely to read about the Consultant doing all he could to keep your wife informed and then ensure that she was by your side at the earliest opportunity. I can appreciate how important that must have been for you both.

I hope you are recovering well and that a return home is on the cards for you very soon.

I’ll be sure to pass on your excellent feedback to everyone involved in your care - thank you so much for enabling us to do so.

with all best wishes,

Annie

Annie Laverty - Chief Experience Officer

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