"Impossible to contact by phone"

About: Finchley Memorial Hospital

Tried several times to speak to someone this afternoon regarding a physiotherapy appointment I have there next week. Aside from the fact that one is greeted by an automated menu announcement that expects you to know which Health Care Trust the department you wish to be connected with comes under, and uses an abbreviation that is not straightforward to interpret, on every attempt I was then cut off, once after someone had actually answered with "hello" and I had started to explain why I had phoned. This does not leave one with a good impression of the hospital in general...

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Story from nhs.uk

Responses

Response from Finchley Memorial Hospital

Hello

Thank you for leaving a review, I agree not being able to get through does not leave a good impression and I am sorry for that.

It appears you have been able to get through, in future if you found it difficult getting through please contact our PALS service at 020 8216 4924 or bcfpals@nhs.net

Kind Regards

Richard

Richard Chester - deputy director of patient experience

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