"Impossible to contact by phone"

Tried several times to speak to someone this afternoon regarding a physiotherapy appointment I have there next week. Aside from the fact that one is greeted by an automated menu announcement that expects you to know which Health Care Trust the department you wish to be connected with comes under, and uses an abbreviation that is not straightforward to interpret, on every attempt I was then cut off, once after someone had actually answered with "hello" and I had started to explain why I had phoned. This does not leave one with a good impression of the hospital in general...