This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Condesending Nurse"

About: Soho Walk in Centre

The waiting process is managed well and it is good that they can estimate wait times so you can come back. My issue was with the manner of the nurse. She didn't listen and was quite rude. I explained how i was diagnosed with pneumonia last year after a lung x-ray to give her the background. On my visit I was struggling with a persistent cough that was waking me up in the night for the last 2 weeks, it was very similar to the same cough i had that eventually escalated to bronchitis and then became pneumonia so I wanted to check that it wasn't going to happen again. The nurse refused to believe I ever had pneumonia (even though i explained I was officially diagnosed by a consultant and was bed bound for most of a month and lost 5kg in a few weeks) then she told me that if i had pneumonia I wouldn't even be able to talk right now. I explained again that I knew it wasn't pneumonia this time, just that I had it previously and was worried about it reoccurring due to having the same type of cough. She continued to be patronising and treated me like a time waster but did eventually completed a chest exam to check my breathing and listen for any crackling in my lungs. I think there should be more respect and not an assumption that someone is lying. A check of NHS record would show her that I definitely wasn't lying.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Soho Walk in Centre 4 years ago
Soho Walk in Centre
Submitted on 03/06/2019 at 11:25
Published on nhs.uk at 12:07


Thank you for your feedback.

We are very sorry to hear about your experience. Please accept our sincere apologies for the inconvenience and upset caused.

So that we can look into the matter further please contact our PALS (Patient Advice & Liaison Service) team on 0800 368 0412 or email clchpals@nhs.net so we can get some more details from you.

Kind Regards

Patient Experience Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k