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Appointment that didnt happen because of an error

Posted By Red siberian

"Appointment that didnt happen because of an error"

About: Crosshouse Hospital / Endoscopy

(as the patient),

I had an appointment on a Sunday at Crosshouse hospital, Kilmarnock. My appointment was for a colonoscopy and endoscopy at 1pm. My original appointment was at 10am, but I phoned up the day I got appointment letter through 2 weeks ago, that I live on the isle of Arran I couldn't get there for that time on Sunday. As the first ferry was 11. 05, so the Secretary asked what time I could be there at I said 1pm. They said that was fine.

I arrived and the clinic was closed. The nurse in charge said as I lived on Arran I shouldn't have been given an appointment for the weekend. As thats a rule they have because of travel difficulties.   The nurse in charge phoned the duty manager to see what could be done as I travelled so far and I had took the picolax to clear out my bowels. But there wasn't anything to be done as the doctor doing the clinic had already left and the doctor on call didn't do colonoscopy.   So quite a wasted journey to go so far without anything happening because of a secretarial error. I have been waiting 4 months for this appointment to come. I am in pain daily, I have had this pain for 20 months. I have had other tests done. Was hoping today, we would find out the root of the problem. I am feeling extremely let down by the hospital.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 5 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 09/04/2019 at 16:12
Published on Care Opinion at 16:44

picture of Eunice Goodwin

Dear Red Siberian,

I am so sorry, no wonder you feel let down - we have let you down. I can imagine how angry I would have been if I had taken Picolax, journeyed from Arran to find out I was returning home without the test being done.

I wonder if you would be able to contact me by email by tomorrow and let me know your name, address and date of birth so we can look into this and get you an appointment as soon as possible (to suit your travel requirements).

My email address is Eunice.goodwin@aapct.scot.nhs.uk.

Again, please accept our apologies.

Kindest regards,

Eunice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 5 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 10/04/2019 at 16:20
Published on Care Opinion at 17:00

picture of Eunice Goodwin

Dear Red Siberian,

Thank you again for sharing this. I am glad you now have a suitable appointment and I hope all goes well,

Best wishes,

Eunice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Red siberian (the patient)

Thank you Eunice for looking into this. Also its not too far away.

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 5 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 11/04/2019 at 11:37
Published on Care Opinion at 16:25

picture of Eunice Goodwin

You are most welcome Red siberian,

best wishes,

Eunice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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