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"Diagnosis and treatment of knee pain"

About: Chard Hospital Musgrove Park Hospital / Diagnostic Imaging

(as a service user),

Given the gloom-laden stories of waiting lists and long queues for treatment I wonder if my experience is exceptional. I hope it is not.

Having experienced pain in my knee for three months the Nurse Practitioner at the local GP surgery (who I was able to see the day after I phoned) advised me to go to the drop-in Xray department at Musgrove Park Hospital and to make an appointment to see the physiotherapist at Chard Hospital. 

I was seen immediately at Musgrove Park and an appointment was available at Chard within five days of my initial surgery visit.

At Chard, I was seen immediately. The physiotherapist was both charming, reassuring and extremely efficient. My Xrays were available on the system and she was able to issue a diagnosis and advise me about treatment and therapies. 

I cannot fault the experience I have had within the NHS and would like to register my gratitude for a system which, in my case at least, has delivered a prompt diagnosis and a way forward with an ongoing condition. 

Responses

Response from Emma Davey, Associate Director of Patient Care for Community Services, Somerset Partnership NHS Foundation Trust

picture of Emma Davey

Hi there,

How lovely of you to take the time to share your great experience with our Physiotherapy team - as you say, there is often the focus on when things don't go as well as expected and it is as important for us to hear when things have gone well and share this positivity with our teams so thank you for taking the time to do this. I particularly loved the words you had used to describe your experience such as charming, gratitude and efficient which is certainly what we want to hear from our service users.

I have shared your feedback with Emma, the Service Lead and she wanted me to pass on her thanks for your positive feedback regarding your experience with the Chard MSk Physiotherapy Department. Emma said 'I agree that we sometimes hear gloom laden stories regarding the NHS so it is really lovely to read your recognition of what a wonderful Service our physiotherapists in Somerset deliver. I will let the Chard team know your feedback. Many Thanks.'

Thank you again and hope that your knee continues to improve.

Kind regards,

Emma

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Response from Hayley Hughes, Associate Director of Patient Centred Care, Taunton and Somerset NHS Foundation Trust

picture of Hayley Hughes


Thank you so much for sharing your positive experience with the X-ray department at Musgrove park Hospital and your subsequent treatment at Chard Hospital.

I am pleased that the process worked well for you and was seamless, presenting you with a way forward for your condition.

I do hope that your condition is improving and would like to wish you well for your future recovery.

Best wishes

Hayley

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Response from Adam Turner, Operational Manager, Diagnostic Imaging, Taunton and Somerset NHS Foundation Trust

picture of Adam Turner

Hi,

Thank you for your kind feedback about the Radiology department at Musgrove Park Hospital. We are very proud of the flexibility that our open-access x-ray service offers patients and I'm delighted that you also found this an efficient service.

Good luck with your recovery and thank you once again for taking the time to provide feedback.

Kind regards,

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