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"Refused Treatment"

About: The Deepings Practice

The Deeping Surgery have refused to administer my Intra-muscular Depo-Medrone 120mg injection which I require every 3 months as part of my on-going treatment plan with the Rheumatology Department at Hinchingbrooke Hospital. I had been agreed initially that these injections would alternate. However, after the retirement of the Dr who had been administering the injections at the Deeping Practice, I was suddenly told that the surgery was not funded to do these injections. None of the doctors or nurses, it seemed, were capable of carrying them out. I was seen by my doctor who thought because I was shaking & not very lucid I should have a brain scan & then seen by the Older Person’s Team to see if I had dementia! After begging with Rheumatology to fit me in at Hinchingbrooke Hospital. By this time the 70+ mile round trip was excrutiating but at least I had my injection. The dementia team could find nothing wrong & agreed that my symptoms were the result of my treatment withdrawal. My Rheumatologist told me at my latest appointment on 15/1/19 that he had asked the surgery again to carry out these injections & was at a loss to understand why this was the only surgery that refused.

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Responses

Response from The Deepings Practice 4 years ago
The Deepings Practice
Submitted on 02/05/2019 at 09:16
Published on nhs.uk at 10:06


Thank you for your comments.

We always try to give you the best services possible but there may be times when you feel this has not happened.

We are sorry that you feel that our services in this instance did not meet your expectations.

Unfortunately as this post is anonymous we have not been able to contact you directly to discuss your concerns or this particular situation and are unable to make any further comment in this instance.

We encourage patients to raise their comments or concerns directly with the practice in order that we have the opportunity to discuss the issues and hopefully resolve them to mutual satisfaction.

Constructive feedback helps us to review our systems and processes so that we are able to improve them.

We hope that next time you visit the practice you will have a more positive experience, should this not be the case then we recommend that you report your comments following our practice policy, details of which can be located at the following link to our practice website:

http://www.deepingspractice.co.uk/Comments_and_Complaints.php

Thank you.

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