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ENT Outpatients Department

Story from nhs.uk

"ENT Outpatients Department"

About: Northampton General Hospital (Acute) / Ear, Nose and Throat

I have been an outpatient of ENT for nearly 5 years. The Consultant and the Team have always ensured that I have been involved in every decision of my care. Offering continuous support and advice at all times. At one point I was given the wrong appointment. I should have attended an appointment with the Speech and Language Therapist present the Consultant apologised for the mix up and told me when I would receive the next appropriate appointment.

I have now been discharged after a procedure that has gone really well and I can't thank the Consultant and the Team enough. I would recommend this service totally. The only thing is that sometimes there is a wait and overrun of sessions but sometimes this can not be helped. I witnessed a few people get cross in my time and all I can suggest is that receptionist say appointments are running late or have it displayed on a board or screen.

Once again thank you to the ENT Department.

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Responses

Response from Northampton General Hospital (Acute) 5 years ago
Northampton General Hospital (Acute)

Submitted on 30/11/2018 at 14:59
Published on nhs.uk at 15:06

Good afternoon,

Thank you so much for taking the time to leave feedback on your experience at the ENT Outpatients Department.

We are so glad that you had a positive experience and will ensure that your positive comments are passed on to everyone involved in your care.

We strive for high standards of patient experience within NGH and are always looking at ways to improve.

Best wishes from all of Team NGH

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