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Wonderful sensitive & gentle care

Story from nhs.uk

"Wonderful sensitive & gentle care"

About: University Hospital (Coventry) / Ophthalmology

I took my neighbour to Opthalmology Casualty on Friday 2nd November and despite our VERY long wait, our treatment could not be faulted.

We were both treated with respect & all the staff we came into contact with were empathic, gentle and caring.

The doctor was thorough in his examination. another doctor who then took over, could not have been more delightful in every aspect of his care.

A health care assistant & technician went out of their way to be helpful.

When we were the only people left in the department, a nurse & another health care assistant (can't remember her name) stayed with us chatting & carrying out the necessary procedures to enable my neighbour's admission to Ward 32.

A huge thank you to you all. A credit to the much-maligned NHS.

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Responses

Response from University Hospital (Coventry) 5 years ago
University Hospital (Coventry)

Submitted on 16/11/2018 at 12:55
Published on nhs.uk at 13:06

Hello,

Thank you for taking the time to share your recent positive experience of the Ophthalmology Department at University Hospital Coventry.

I was very pleased to read your praise of all of our staff.

We very happy that your neighbour received the care they needed and that you both were well looked after by everyone during your time here.

I will pass on your kind comments to the team who made the experience more comfortable for you.

Thank you for taking the time to share your feedback, we appreciate all comments both positive and negative, as it helps us to better understand our patients’ needs and to continually improve.

Communications Team

University Hospitals Coventry and Warwickshire NHS Trust

Telephone: 0800 028 4203

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