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"Quick, friendly and efficient"

About: Accrington Victoria Hospital

I attended the minor injuries clinic having caught my finger on a rusty nail at home and sustaining a small cut, which had swelled slightly overnight.

I was quickly booked in by the pleasant lady on reception, and seen by the friendly triage nurse within 2 minutes of sitting down.

I was asked a series of questions and offered pain relief before the nurse took my temperature and did an examination of my finger.

After the triage examination I was asked to take a seat and waited around 15 minutes before being seen by a nurse, who did a more thorough examination before agreeing with me that my finger needed dressing and I needed a tetanus booster.

I waiting a couple of minutes before the nurse returned with the booster (quickly administered) and a dressing (applied with care).

I left with a card confirming the date of my tetanus booster, having spent less than 30 minutes in total in the minor injuries unit.

Fantastic service, friendly and efficient staff - couldn't have asked for better.

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Responses

Response from Accrington Victoria Hospital 5 years ago
Accrington Victoria Hospital
Submitted on 13/11/2018 at 14:48
Published on nhs.uk at 15:06


Thank you for taking the time to tell us about your recent visit to the Minor Injuries Unit at Accrington Victoria Hospital.

It is lovely to receive such positive feedback about your visit and the care and treatment you received from the staff.

We are delighted to pass your comments and thanks on to the staff who will very much appreciate your feedback as they always strive to deliver safe, personal & effective care.

If you would like to provide us with further information about your experience then we would really value this so that we can try to make it like this for every patient visiting our hospitals and using our services.

You can either contact me (Sarah Ridehalgh) on 01254 734471 or by email at patientexperience@elht.nhs.uk.

Thank you again for commenting and best wishes.

Sarah Ridehalgh

Patient Experience Facilitator

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