This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Excellent care in the outstanding ward 14"

About: Borders General Hospital / General Medicine

(as a service user),

Mother in law, 95, 2 weeks on ward 14, first rate treatment and exceptional levels of care, caring from all staff at all levels on the ward. She passed away due to heart failure, and her passing was calm, comfortable and  dignified. We cannot speak too highly of the consistently excellent level of care shown. She was treated with respect, sensitivity, and a conscientious resolve to make her comfortable.

The consistency of care speaks volumes for the individual staff but also for the leadership of the ward who clearly set  and maintain high standards, despite all the well known pressures re: budgets.

The end of life care was of the highest standard. As a family we were shown the same care and sensitivity , and we appreciate deeply the care shown to us as well as my mother in law.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Gareth Clinkscale, General Manager - Unscheduled Care, NHS Borders 5 years ago
Gareth Clinkscale
General Manager - Unscheduled Care,
NHS Borders
Submitted on 09/11/2018 at 19:12
Published on Care Opinion on 12/11/2018 at 13:27


Hi John

I was sorry to read of the loss of your mother in law after two weeks on ward 14. I am glad that the care that she received during her time with us was consistently excellent. I will share this feedback with the ward team who I am sure will appreciate you taking the time to share this experience.

Best wishes,

Gareth

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k