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Speed & care of heart block

Posted By Whiteschell

"Speed & care of heart block"

About: Broadmead Surgery Ealing Hospital / Accident and emergency Ealing Hospital / Cardiology

(as the patient),

Had breathing problems & swollen feet/legs but otherwise feeling ok. Went to surgery for flu jab & fasting blood test. Nurse checked pulse & had trouble finding it very low. Gave me an ECG, then made me wait to see doctor. He said he'd never seen such a low pulse before & told me to go to hospital, recommending Ealing Hospital. Went straight to hospital A&E presented letter written by my GP, within 30mins was taking in & put on machine, later that evening put into high dependency cardiac ward. Put on water tablets & injection, lost 4kilos water in 2 days. After breathing & swollen feet improved, allowed to shower etc. Kept in over weekend & on Monday first thing fitted with a pacemaker, kept overnight & discharged Monday. The whole stay I was treated with care & respect, apart from the food I felt almost like I was in a hotel. I cannot sing the praises enough to Broadmead Surgery whose nurse Joy first noted the problem, passed it to Dr Swain who was on the ball & wrote to the hospital, plus all at Ealing Hospital A&E and the cardiac ward. God bless the NHS

 
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Responses

Response from Patient Relations Manager, London North West University Healthcare NHS Trust 5 years ago
London North West University Healthcare NHS Trust

Submitted on 15/11/2018 at 17:13
Published on Care Opinion on 16/11/2018 at 11:37

Dear Sir/Madam

Thank you for your story following your recent admission to Ealing Hospital.

I was very pleased to learn that the care you received from your GP surgery and the hospital was so speedy and that you were admitted, diagnosed and treated in just a few days.

I will ensure that your kind words are shared with our team in the A&E and also on the cardiac ward so that they are aware that their efforts are appreciated and that the work they do does not go unnoticed.

Thank you again for taking the time to post your experience and I hope that you are recovering well after your pacemaker fitting. You may wish to know that we are currently accepting nominations for our annual staff excellence awards. If you feel that any of the staff in particular or the teams in general deserve to be recognised in such a way then please do visit out website using the following link, where details of how to do this are displayed

https://www.lnwh.nhs.uk/#

Kind regards

Peter Hare
Patient Relations Manager

Update posted by Whiteschell (the patient)

Thank you for your response I'm a firm believer that good service should always be praised and I will certainly go to the website for the excellence awards.

Response from Broadmead Surgery 5 years ago
Broadmead Surgery

Submitted on 19/11/2018 at 19:43
Published on nhs.uk at 20:05

Thank you for providing your feedback on the care and treatment received from Broadmead Surgery and Ealing Hospital.

I'm sorry to hear that you were taken ill and were sent to A&E at Ealing Hospital however I'm pleased to see that you were seen promptly where the appropriate care and treatment was provided.

This feedback will be shared with the surgery team as we continue to monitor the services we provide.

Thank you once again for taking the time to share your experiences.

Nicola Falcon

Practice Manager

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