"Very disappointing service"

About: Medway Maritime Hospital / X-ray and Scans

(as the patient),

Have waited nearly 2 weeks for a x-ray at the doctors, only to be told this morning to phone the hospital and find out where it has gone.

Phoned the switchboard went through to imaging and got a recorded message say please email (was only said once) very quickly and then closes the call down.

Very frustrating, cannot believe in 2018 we cannot just send a x-ray over email for the next day, they had it when it was taken and I could have taken it myself quicker than this.

  

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Responses

Response from Patient Experience Manager, Medway NHS Foundation Trust

Thank you for your comments.


Please contact our PALS team (patient advice and liaison service) for assistance. They can be contacted on 01634 825004 or medwayft.pals@nhs.net and will be happy to help.

Kindest regards,

The Patient Experience Team

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