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"Very disappointing service"

About: Medway Maritime Hospital / X-ray and Scans

(as the patient),

Have waited nearly 2 weeks for a x-ray at the doctors, only to be told this morning to phone the hospital and find out where it has gone.

Phoned the switchboard went through to imaging and got a recorded message say please email (was only said once) very quickly and then closes the call down.

Very frustrating, cannot believe in 2018 we cannot just send a x-ray over email for the next day, they had it when it was taken and I could have taken it myself quicker than this.

  

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Responses

Response from Patient Experience Manager, Medway NHS Foundation Trust 5 years ago
Submitted on 15/10/2018 at 09:43
Published on Care Opinion at 11:52


Thank you for your comments.


Please contact our PALS team (patient advice and liaison service) for assistance. They can be contacted on 01634 825004 or medwayft.pals@nhs.net and will be happy to help.

Kindest regards,

The Patient Experience Team

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