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"EPAU, S.A.U & Elm ward"

About: The Queen Elizabeth Hospital / Gynaecology

On the 13th July 2018 I found myself requiring the assistance of the services provided by the QEH Kings Lynn.

I found myself being given a prompt appointment when suddenly I feared losing my pregnancy in its early stages.

The staff on EPAU, were kind, friendly, compassionate and explained everything they could with the utmost of patience and I was afforded the highest level of dignity at this worrying time.

Unfortunately the worst scenario was confirmed that I was indeed losing the pregnancy and that it may well have been ectopic which has huge implications to me.

I was quickly admitted to SAU where again I was greeted by kind, friendly and compassionate staff who again showed me dignity and respect during my time on the unit with them.

I was promptly seen by the doctors and the situation was clearly explained to me with a clear plan of action and reasoning behind the decisions.

Shortly after this I was moved and placed onto Elm ward where I was looked after for 3 days and 2 nights.

The staff were fantastic, even though they are clearly under pressure everyday and night. I was visited by the doctors over the weekend regularly and kept informed of my progress/ treatment plans.

When it was time to discharge we discussed the options together and came up with a suitable plan that met my needs. Follow up appointments were made promptly.

I cannot stress how thankful I am for all the services I experienced, from the ones I have described to also the housekeepers, nursing assistants, phlebotomists, sonographers, ward clerks, porters and catering staff who obviously fed me whilst I was there.

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Responses

Response from The Queen Elizabeth Hospital 5 years ago
The Queen Elizabeth Hospital
Submitted on 13/09/2018 at 10:22
Published on nhs.uk at 11:06


Thank you for taking the time to post such a heartfelt account of your experience during and after the loss of your pregnancy. This has clearly been a very traumatic event for you and your partner and it is so good to hear that we were able to support and care for you throughout this difficult period in your life. I will be pleased to share your kind and generous comments with all those involved in your care. I do hope that you are feeling a little better now and that the future will bring both of you a more positive outcome.

Claire Roberts

Associate Director of Patient Experience

Tel: 01553 613459 or email: claire.roberts@qehkl.nhs.uk

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