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"Endoscopy unit does not cater for Coeliacs"

About: Queen Margaret Hospital / Endoscopy

(as the patient),

The staff were great. Really very caring. However, I have coeliac disease and knowing that this is never catered for at any nhs hospital in the lothian area I went prepared. (I live in Edinburgh and had to travel to Fife for a colonoscopy).

I was offered tea and a sandwich and said that I had brought my own bread as I had been told in the letter prior to the procedure that I would be given toast afterwards. I said about being coeliac and handed over my bread. Their kitchen had no toaster due to costs and also had no butter. The poor girl had to take my bread to another area of the hospital to get toast made. She came back about 20 mins later. Seems a bit ridiculous. Coeliac disease is a gastro disease and an endoscopy unit does not cater for people who are major users of the unit. 

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Responses

Response from Nothando Senda-Ndaba, Senior Charge Nurse, Endoscopy Unit, QMH, NHS Fife 5 years ago
Nothando Senda-Ndaba
Senior Charge Nurse, Endoscopy Unit, QMH,
NHS Fife
Submitted on 17/07/2018 at 16:58
Published on Care Opinion at 19:00


picture of Nothando Senda-Ndaba


Dear Toastie22

Thank you so much for taking your time to comment about your recent visit to QMH Regional Endoscopy Unit. I am pleased to learn that staff were very caring. I am however quite disappointed that you were made to feel the Unit did not cater for patients with coeliac. We have arrangements with the hospital catering service to provide gluten free food on demand. We serve sandwiches and biscuits including gluten free, however we do not serve toast due to the nature of the service. I hope this reassures you. I am very keen to discuss with you any further concerns, please do not hesitate to contact me directly on 01383 623 623 ext. 20272

Kindest regards

Nothando Senda-Ndaba

Senior Charge Nurse

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Update posted by Toastie22 (the patient)

I was advised that gf sandwiches were not available. Maybe best to roll out the message to the team. Regards.

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