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Thumbs but an "unfortunate" start

Posted By nyala

"Thumbs but an "unfortunate" start"

About: Solihull Hospital / Cardiology Solihull Hospital / Respiratory medicine

(as a relative),

Big thumbs up for ward 17. My Mum 84yrs old has just come out of hospital after a week long stay and was very ill with heart, lungs and and E coli infection in the blood. All consultants and nurses were very professional and gave her the highest care. The nurses work so hard and  simply do not stop!

The 'unfortunate' part is that she had been taken to hospital three times before this, if only there had been early interventions I feel she would not have got to such a serious state. We have experienced this twice before, and it something must be reviewed so that lives aren't put at risk.

She is currently making a good recovery and further follow up appointments are in place. So once again, thank you ward 17.

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Responses

Response from Solihull Hospital 5 years ago
Solihull Hospital

Submitted on 10/07/2018 at 10:39
Published on nhs.uk at 11:05

Responded: 09.07.18

Dear myala

I'm so pleased to read that you felt the staff on ward 17 were highly professional and hardworking, whilst providing the highest possible care for your mother.

I would like to reassure you that we take seriously any issues our patients/visitors raise with us and we value your feedback regarding our services.

I will be delighted to ensure that your feedback is highlighted to the Ward Manager for Ward 11, as well as the senior managers for Cardiology Services who I'm sure will both be thrilled to read your comments and ensure it is highlighted to the team who work very hard to look after your mother.

I hope my actions are acceptable and once again thank you for taking the time to provide your comments, patient and family feedback is very important to us.

Kindest regards

M Campbell

Patient Services

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