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"Hospital is not a leisure/pleasure experience, you..."

About: Southampton General Hospital

What I liked

The nursing staff both pre- and post-procedure were professional and courteous, and even relaxed and humourous once a rapport had been established. The angiogram was expertly conducted and the diagnosis (not the best news to hear!) communicated in a calm and reassuring manner whilst being professional and 'matter of fact' about what had to be done and why.

What could be improved

The waiting time before a bed was available. Appointment 10.00 (and of course I arrived early!), bed 14.30, procedure 13.30.

Anything else?

It is a clever trick to make the cardiology patients walk such a long way from the main entrance, we need the exercise lol!

Story from nhs.uk

Responses

Response from Southampton General Hospital

Many thanks for taking the time to post your comment. We’re glad to hear that you had a good experience when you came in although we’re sorry you had to wait for a while. We are working with the clinical teams to avoid swapping lists and working to a pre-determined patient order. Please get in touch with our PALS team if you’d like more information about this.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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