"Hospital is not a leisure/pleasure experience, you..."

About: Southampton General Hospital

What I liked

The nursing staff both pre- and post-procedure were professional and courteous, and even relaxed and humourous once a rapport had been established. The angiogram was expertly conducted and the diagnosis (not the best news to hear!) communicated in a calm and reassuring manner whilst being professional and 'matter of fact' about what had to be done and why.

What could be improved

The waiting time before a bed was available. Appointment 10.00 (and of course I arrived early!), bed 14.30, procedure 13.30.

Anything else?

It is a clever trick to make the cardiology patients walk such a long way from the main entrance, we need the exercise lol!

Story from NHS Choices

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Response from Southampton General Hospital

Many thanks for taking the time to post your comment. We’re glad to hear that you had a good experience when you came in although we’re sorry you had to wait for a while. We are working with the clinical teams to avoid swapping lists and working to a pre-determined patient order. Please get in touch with our PALS team if you’d like more information about this.

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