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"I received an exceptional service from the..."

About: St Albans City Hospital

What I liked

From the moment I entered the hospital, I felt I was in a caring and professional environment.

Signposting to the Ultrasound department was good.

What could be improved

Nothing - great service.

Anything else?

I was nervous before my ultrasound scan appointment but the sonographer who examined me was caring, professional and had the time to explain fully what was happening throughout. I felt very reassured and could not fault the service I received.

I hear much of the reduced budgets but increased performance that NHS services are challenged with and have wondered how it is possible to deliver a good service? At St Albans City Hospital, I have seen with my very eyes that it is through having the right individuals in the right teams who really care about what they do.

Thank you.

Story from


Response from St Albans City Hospital

The Trust is delighted to hear that you had a positive experience at St Albans City Hospital. Your comments have been passed onto the Ultrasound team involved in your care, who were delighted to receive them.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful