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Care Opinion

Care that I received

Posted By Pelotudo

"Care that I received"

About: Western General Hospital / Oncology

(as the patient),

I spent several hours at the Edinburgh Cancer Centre in the Western General hospital, primarily in consultation with Dr.Brown. 

I was immensely impressed by Dr. Brown and all the staff with whom I had the good fortune to interact, and cannot find adequate words to describe the professionalism and candour which Dr. Brown displayed. 

The NHS receives endless criticism, much of which is unmerited and probably to do with operational procedures and inefficiencies of different varieties - and not the real people who run it - so when one has the good luck to be dealt with by consummate and clearly dedicated people such as all those with whom I came into contact today the real value and effectiveness of the NHS stands out like a blinding beacon of light.

Thank you to all of you - I am deeply in debt to you and am encouraged by the knowledge that I will be well monitored as the future slides by and I receive more of your wonderful help.

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Responses

Response from Patient Experience Team, NHS Lothian 6 years ago
NHS Lothian

Submitted on 10/05/2018 at 17:43
Published on Care Opinion on 11/05/2018 at 09:20

Dear Pelotudo,

Thank you very much for sharing this feedback with us through Care Opinion regarding the Edinburgh Cancer Centre at the Western General Hospital. It really is so nice to read how the staff have cared for you, and in particular Dr. Brown.

Your kind words will be very much appreciated by all of the staff there, and I will ensure that this is passed on to the Clinical Management of the Service at this time.

With very best regards,

Pamela

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Response from Steve Elliott, Clinical Nurse Manager, Day Services, East Lothian Community Hospital, NHS Lothian 5 years ago
Steve Elliott
Clinical Nurse Manager, Day Services, East Lothian Community Hospital,
NHS Lothian

Submitted on 14/05/2018 at 09:49
Published on Care Opinion at 16:50

Dear Pelotudo,

Thank you for taking the time to post such lovely positive feedback about your experience with Dr Brown and the team, your comments have been passed onto everyone involved. We strive to provide the highest standard of care and it is gratifying when we hear that our patients are happy with the care we have provided.

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