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A credit to the NHS

Posted By hdk2iiu3

"A credit to the NHS"

About: University Hospital Monklands / General Medicine (Wards 2,10,12 and 17)

(as the patient),

I'd like to pay a compliment  re. the treatment and after care experience I received after a recent hospital visit in Feb 2018.

I attended an outpatient clinic at Monklands Hospital to see Dr Rugg-Gunn.

The calm reassuring manner and courtesy I received and the ease I felt during my examination was itself worthy of praise and feedback. However, I then a received a feedback letter just today. OK it was a tad overdue you could say and to be honest I wasn't expecting to be cc'd in on the letter to my GP but again the tone of the letter and simple choice of words was tremendous.

Based on my experience this young man is a credit to himself, his family and to the NHS. We are very lucky to have him in NHS Lanarkshire and I hope and trust he is well appreciated by NHS management. 

Staff attitude

Staff attitude


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Responses

Response from Elaine Morrison, Lead Nurse Specialist Hepma, NHS Lanarkshire 6 years ago
Elaine Morrison
Lead Nurse Specialist Hepma,
NHS Lanarkshire

Submitted on 29/03/2018 at 07:04
Published on Care Opinion at 09:46

Dear hdk2iius,

Thank you so much for taking the time to post about your positive experience. I will take great pleasure in sharing your positive feedback with Dr Rugg-Gunn. At Monklands we as a team strive to improve standards of care and it is encouraging to recieve such postive comments.

I do hope your health has improved.


Kindest regards

Elaine Morrison

Interim Senior Nurse

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