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My MS consultant's dedication

Posted By linloo

"My MS consultant's dedication"

About: University Hospital Wishaw / Neurology

(as a service user),

I recently transferred my care from the Queen Elizabeth hospital to Wishaw for convenience along with continuity of care.

I have been attending Dr McDougall for approximately 1 year now and have full trust in the care he provides. I appreciate that my opinions are taken into account when planning my care.

I would like him to realise that his commitment through these difficult times within neurology is gratefully appreciated.

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Responses

Response from Rick Edwards, Service Manager Surgical & Critical Care, University Hospital Hairmyres, NHS Lanarkshire 5 years ago
Rick Edwards
Service Manager Surgical & Critical Care, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 27/12/2018 at 08:21
Published on Care Opinion at 11:56

picture of Rick Edwards

Dear linloo,

Please be assured that we value the feedback that we receive from people and families accessing our services as enables us to identify good practice and learn.

I can only apologise for the delay in responding to your submission; a routine review of the system identified a few stories without response, yours being one of them.

I will ensure your feedback is shared with the neurology service and I'm sure one of my colleagues from that service will also respond in due course.

Thank you for taking the time to get in touch through Care Opinion.

Best wishes to you and your family for 2019!

Rick

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Response from Christine Robertson, Service Support Manager, Neurology & Rheumatology, NHS Lanarkshire 5 years ago
Christine Robertson
Service Support Manager, Neurology & Rheumatology,
NHS Lanarkshire

Submitted on 27/12/2018 at 10:28
Published on Care Opinion at 16:57

Dear Linloo,

Thank you for taking the time to post on the Care Opinion website, we value all feedback and use this to measure the care our staff provides. I do apologise for the delay in any response to you.

I am really pleased to hear that you are very happy with the transfer of your care for continuity purposes from The Queen Elizabeth Hospital to Wishaw General Hospital and your patient experience with Dr MacDougall, Consultant Neurologist in particular. This will be shared with him everyone else in our Neurology Team in NHS Lanarkshire.

Can I take this opportunity to thank you for getting in touch with our service through Care Opinion.

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Update posted by linloo (a service user)

I have a great respect for the MS neurology team as until recently we had no specialised service, and being able to have care locally is easier when you have a debilitating fluctuating condition. It would be good if day case treatment was available as well but I guess we will have to watch this space, as they say,

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