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Waste of time

Story from nhs.uk

"Waste of time"

About: Stepping Hill Hospital / Ophthalmology

My father was due to undergo field tests prior to his ophthalmology appointment and was contacted the day before to cancel the fields. I spoke to the appointments clerk as I was under the impression the fields were required and queried whether the consultant would see him without the fields.I was assured he would be seen without although he would have attend at another time for the fields.

This wasn't ideal but as my father was anxious to see someone over his eyes I didn't change the appointment..

You can imagine my annoyance when he attended to be told he wouldn't be seen without the fields!!!

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Responses

Response from Stepping Hill Hospital 5 years ago
Stepping Hill Hospital

Submitted on 02/05/2018 at 11:07
Published on nhs.uk at 13:06

I'm sorry to hear your father had difficulties with his appointment. Unfortunately, due to unforeseen circumstances, the hospital had to cancel some of the fields test sessions.

Some patients can still be discussed with the consultant without the fields tests and it was felt that it was important to keep the appointments as this meant that they were still being monitored by the consultant if there were any concerns.

The management team have conveyed their sincere apologies that your father was not seen on this occasion.

Complaints & PALS Team Lead

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