"The hospital and its staff are a..."
About: Russells Hall Hospital Russells Hall Hospital Dudley DY1 2HQ
Posted via NHS Choices
What could be improved
Attended Accident and Emergency with young child. Waited 15minutes at counter while staff had a chat together. Then told would have to wait at least 4 hours to be seen.
How can a department be run like this?
Why is there a 4 hour wait?
There was no evidence of any management present. Staff were plodding around in a daze.
Most of them standing around chatting. If it had been organised properly the whole waitng room could have been cleared in half an hour.
It is a disgrace. I would be ashamed to work there.
I had to give up and drove to Kidderminster Hospital. It was spotlessly clean and I waited there less than 1 hour and was treated with dilligence and proffesionalism.