"The hospital and its staff are a..."
About: Russells Hall Hospital Russells Hall Hospital Dudley DY1 2HQ
Posted via nhs.uk
What could be improved
Attended Accident and Emergency with young child. Waited 15minutes at counter while staff had a chat together. Then told would have to wait at least 4 hours to be seen.
How can a department be run like this?
Why is there a 4 hour wait?
There was no evidence of any management present. Staff were plodding around in a daze.
Most of them standing around chatting. If it had been organised properly the whole waitng room could have been cleared in half an hour.
It is a disgrace. I would be ashamed to work there.
I had to give up and drove to Kidderminster Hospital. It was spotlessly clean and I waited there less than 1 hour and was treated with dilligence and proffesionalism.