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"Took such good care of me"

About: Derriford Hospital / Trauma and orthopaedics

(as the patient),

I had to under go Intravenous Dihydroergotamine (IV DHE) which is a treatment the nurses had never seen. They went off to read all about it, asked my lots of questions and gained knowledge, confidence, understanding and empathy. They took such good care of me. They were run off their feet as there is not nearly enough of them. One nurse does the job of at least 2! They never once took a break and did not get lunch breaks but did a straight hour shift. That's not the way to treat such caring dedicated staff. ALL the staff gave 150% and deserve much more support from leaders. I will never forget what they gave so my experience over 5 days was better than it could be. They are angels! Thank you.

Responses

Response from Alison Stanton, Complaints and PALS Manager, University Hospitals Plymouth NHS Trust

picture of Alison Stanton

The Matron for Orthopaedics and Rheumatology has responded to say:

Thank you so much for your kind comments about the care you received. Should you wish to contact us to provide a little more information, than I can look into the points you have made relating to staffing and ensure your kind words are directed to the correct ward or department.

Should you wish us to investigate your concerns, please do not hesitate to get in touch with our PALS team on 01752 439884 or you can email them as follows:

Email: plh-tr.PALS@nhs.net

We also have a Contact Us form: https://www.plymouthhospitals.nhs.uk/contact-us

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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