"sometimes I have to wait"

About: Guernsey House / Primary care addiction service Sheffield (PCASS)

(as a service user),

The only negative is that sometimes I have to wait a little bit to be seen but i know that if a turn up late I will be seen, not like other places.

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Response from Guernsey House

Thanks for your feedback about Guernsey House.

We know that sometimes people have genuine difficulties attending appointments on time so we try to be understanding and to see clients who arrive late (within reason). However it does have a knock on effect on the rest of the clinic and can increase waiting times as you have experienced yourself.

Wishing you all the best with your treatment,


Office Manager

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