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"Second Stay for Spinal / Brain Surgery 19th/8th"

About: Derriford Hospital / Neurology

I would firstly like to thank the surgeon who performed both my operations. The service provided was highly professional, and the consultations were helpful and clear from beginning to end. My condition was at times not very easy to understand and they really took the time to explain everything properly to myself and family. Furthermore, they succeeded in getting rid of the tumour, which is always a bonus!

The surgeons direct team of specialist nurses were also invaluable, making sure there was always a port of call and helping to answer anything that may still be unclear.

Secondly my thanks go out to the incredible anesthetic team, you all made me feel extremely comfortable and safe, so thank you from the bottom of my heart.

This support then went straight through to morgate Ward where I was then looked after by staff who provided me with incredible support and help.

I know I have forgotten to mention some people but I would really like to stress how high the level of service is that is provided in the neurological department and how much of a difference it makes to us patients to have this help whilst in hospital, so thank you very much.

Lottie

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Responses

Response from Alison Stanton, Complaints and PALS Manager, University Hospitals Plymouth NHS Trust 6 years ago
Alison Stanton
Complaints and PALS Manager,
University Hospitals Plymouth NHS Trust
Submitted on 27/04/2018 at 17:36
Published on Care Opinion on 30/04/2018 at 13:01


picture of Alison Stanton

The Matron for Cardiothoracic & Neurosurgery has responded to say:

Thank you for the feedback which will be shared with the team. I'm glad that the service provided to you supported you well. Hope you have a speedy recovery.

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